Dear Paul, thank you so much for the quality of care that you gave my mum. A number of people at the nursing home were good to mum, but your efforts especially ‘shine’ through. You are just particularly capable, experienced and know how to handle older folk and those with disabilities. You know so well how ‘to win mum over’ to feel comfortable enough to go along with what needed to be done for her care. I remember the time when we couldn't get Mum out of the car after she had been home for Christmas. Thank goodness that you were around!
Also I liked the way that you would keep me informed about how Mum was going in various ways. I know that staff at the nursing home are often very busy, so this level of communication does not always happen. And yet knowing how your Mum is fairing is so important for family members.
I think working in a nursing home has many stresses and challenges. You do it so well – and I feel that mum was indeed fortunate to have you, Paul, as one of her key carers.
Again thank you so much – all the very best for your work at the Home and your future endeavors.
Best wishes and God bless
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