I'm assuming it's a manual rather than automated activity on their behalf and that they may be waiting until closer towards the end of the registration period to do it.
I guess the point is... don't assume because there's an electronic front-end that there's a full electronic workflow behind it.
If you have asked me of the origination of unease, then I shall explain it to you in accordance with my understanding: Whatever various forms of unease there are in the world, They originate founded in encumbering accumulation. (Pārāyanavagga)
'We should not congratulate someone on the success of their misdeeds, but on the contrary should endeavour to advise him or her to lead a more skilful and wholesome life. If such advice is ignored then we can only give up and let go' - Phra Panyapatipo